DoorDash CEO Tony Xu says he likes getting 2,000-word emails from delivery workers. It helps him fix their issues.
DoorDash CEO Tony Xu says he likes long emails from customers and delivery workers. Bloomberg/Getty Images DoorDash CEO Tony Xu said he likes getting 2,000-word emails from customers and delivery workers. The long messages typically provide details about needed improvements to the DoorDash app, he said. Sometimes, the CEO tries to debug the issue himself, Xu said on a podcast. If you're writing an email to Tony Xu about a DoorDash issue , be detailed. The CEO told podcaster David Senra in an interview posted on Sunday that he appreciates receiving long messages from customers and delivery workers, whom the company calls "Dashers," particularly when they explain a problem they had with the app. "I love the 2,000 word emails, especially from Dashers, who will give many use cases of why the logistics algorithm broke for them," Xu said on the podcast. Xu said that many of the short emails he gets don't contain helpful details. Longer ones, meanwhil...