The fast-food industry had a uniquely tumultuous 2021, from staff shortages to supply chain issues
Hollis Johnson Fast food chains dealt with a labor shortage and supply chain constraints in 2021. Workers were pushed to the limit with understaffing and angry customers. Drive-thrus and mobile orders were up, and they gave workers new problems to handle. 2021 was another difficult year for fast food. Demand came rushing back after the unusual trends of 2020, but managing supply issues and staffing were bigger challenges this year. Here are a few of the debacles that made up the year in fast food. Chipotle's Boorito promotion Chipotle orders left at the end of the night. Anonymous Several Chipotle workers told Insider that they were worried ahead of Chipotle's annual Halloween Boorito promotion, fearing that their understaffed stores wouldn't be able to handle the influx of digital orders. These concerns all played out, workers told Insider. "It was as bad as I thought it was going to be," a worker in Ohio said. Some Chipotle workers in New Yo...